Our Shipping Policy

ups-logoWe ship with UPS & FedEx. Elite Custom Glass uses UPS and FedEx for all under 70 pounds. Larger orders will ship using one of our partner shipping companies. Our shipping department is capable of shipping to almost any location within the United States including Alaska and Hawaii. Elite Custom Glass cannot ship to PO boxes.

Packaging and Delivery

  • Most orders for tempered glass placed Monday - Friday will go into production same day. You can expect to receive your order within 2-3 weeks once it has been processed. In the event you have an urgent order please make sure to contact us to ensure we rush your order. Please note that once an order has been fabricated or begun fabrication, the order can not be cancelled.
  • Orders for Ceramic Fireplace glass will ship within 3 - 7 business days. In the event you have an urgent order please make sure to contact us to see if we can rush your order.
  • Our delivery times are not guaranteed
  • We use extreme caution when packaging Glass. When necessary we use Styrofoam to wrap the glass first than apply an outer layer of cardboard.
  • On large orders for Glass we may use plywood crates to package Glass.
  • If you are in the Southern California area you may choose the option to Will Call your order. If you choose this option we will contact you once your order is ready for pick up. Please make sure to have a vehicle large enough to carry your glass in a safe manner. If needed we can loan you a wooden A frame rack to strap down in a truck. We charge a $100.00 deposit for this.
  • All orders shipped from Elite Custom Glass are for Curb Side delivery only. We have MANY partner shipping companies and can arrange a White Glove delivery. Please notify us if White Glove delivery is something you would like. With White Glove service charges will apply.

Will Call

  • If you are in the Southern California area, you may choose the option to Will Call your order. If you choose this option we will contact you once your order is ready for pick up.
  • Please make sure to have a vehicle large enough to carry your glass in a safe manner.
  • If needed, we can loan you a wooden A frame rack to strap down in a truck. We charge a $100.00 deposit for this.

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